Service Department

At Black Forest, we provide the highest level of service available for Mercedes-Benz vehicles. We meet or exceed factory standards for maintenance and repair procedures. Our uncompromising approach employs only the highest quality parts, lubricants, operating fluids, and shop supplies. And our extensive collection of Mercedes-Benz documentation, diagnostic equipment, and special tools provides us with the ability to maintain and repair your Mercedes in the manner that its engineers intended. 

We also realize that there is a less-tangible but equally important human factory involved in the automotive service business. That's why we seek to build and maintain long-term relationships with our customers based upon mutual trust. We know that having your car serviced can sometimes be a stressful experience, but that stress can be reduce or eliminated when trust is established.  

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Regardless of your vehicle’s age, we have a service program that’s right for you...

Historically, Mercedes-Benz owners have kept their cars longer than owners of any other marque — ten or more years on average. This has been possible due to the time-tested combination of superior engineering, high build quality, and ample preventive maintenance.

If you closely examine our suggested maintenance schedules and compare them to those prescribed by Mercedes-Benz, you'll notice that we apply the older, more rigorous maintenance standards to newer cars as well. We believe that the factory has relaxed its maintenance schedules in the past ten years as a marketing device, and our experience shows that this has proven detrimental to these vehicles
in the long run. Because of this, we've developed our A+ and B+ services to provide a more comprehensive level of preventive maintenance for 1998 and newer cars.

If you plan to keep your Mercedes for a long time, whether it's a 1982 300D or a 2005 S500, we have a maintenance program that will help you to accomplish your long-term ownership goal. And if, instead, you prefer to replace your car every few years, we'll be happy to work within the current factory maintenance schedules to ensure that your warranty protection will be preserved and that the maintenance obligations under your lease are fulfilled and documented. In either case the choice is yours, and our job is to help you choose wisely.